Deputy Manager - HRO Admin

☞ AMH Services

看过: 102

更新日: 12-05-2024

位置: Gurgaon Haryana

类别: 行政/文书/助理

行业: Information Services

水平: Mid-Senior level

工作类型: Full-time

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工作内容

  • Managing a team of 10- 15 people.
  • Responsible to deliver on Service Level Agreements.
  • Good understanding of the US HRO and Pre Payroll Activites.
  • Managing a team engaged in transaction processing and query resolution through a case management tool.
  • Able to provide guidance and lead the teams.
  • Performance management- succession planning for business units.
  • Employee Engagement and Initiatives- Improve Morale and productivity.
  • Employee Retention-Strategies to improve employee retention.
  • Training & development-training need analysis based on the appraisal and training coordination.
  • Works closely with transition team and ensure implementation of HR projects.
  • Responsible for data integrity in HR systems.
  • Implements best practices and supports the delivery of HR processes at the business unit / area.
  • Identifies gaps, proposes and implement changes necessary to cover risks.
  • Acts as the performance improvement driver and provokes positive changes in the people management.
  • Works to improve the team’s overall performance and embraces a collaborative approach.
  • Supports leadership in helping to build a unified team mind set.
  • Engages in professional development to continuously grow in profession and remain current.
  • Strong interpersonal people management skills & client management skills.
  • Strong decision-making skill, ability to think strategically and translate strategy into action plans.
  • Ability to coach & develop people.
  • Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
  • Provides performance management guidance to line management.
  • Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.
  • Prepare team goals and ensure they are well communicated and followed by the team.
  • Performance management- succession planning for business units.
  • Employee Retention-Strategies to improve employee retention.
  • Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
  • Provide functional support and direction to the Team Leaders and Team members.
  • Responds to all requests and communications in a timely and thorough manner.
  • Intracts and creates dashboard for onshore partners on regular basis.
  • Ready to work in EST or PST shift including weekends
  • 3 Months of WFO on all 5 Days

Qualifications

Graduate

Must have skills

  • HRO Skills
  • Team Mgmt
  • Client Mgmt.
  • Lean Certified

Good to have skills

  • Green belt certifed
  • UKG
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最后期限: 26-06-2024

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