ERP Implementation

工作内容

ERP Implementation to analyse, plan and drive the

implementation of the Enterprise Resource Planning (ERP) solution using Microsoft Dynamics

365. The Project Manager (PM) will help to execute and improve the key service delivery

processes for this project and ensure that the correct metrics and Key Performance Indicators

are in place.

The role of the Project Manager – ERP Implementation is to execute the project and deliver

the desired outcomes in an effective and profession manner, ensuring that the Institution’s

infrastructure and services are aligned with, and support, its strategic objectives. The PM will

initiate the project and do the project planning, execution, control; and close the project, once

all the identified and agreed scope of work is implemented and tested for quality.

This is a contractual project-based engagement for an initial term of 11 months, renewable on

mutual consent.

Activities and Tasks

You will be responsible for the overall successful delivery of this project including its support,

operations, and key vendor relationships.

Your responsibilities would include, but not be limited to, the following:

• Understanding the project scope, schedule, deliverables; and working closely with

internal stakeholders to cognise their needs and expectations;

• End to end program management – project initiation, planning, execution, control, and

closure;

• Collaborating effectively with internal stakeholders, both in-person and through

remote working models as needed;

• Interfacing with the ERP implementation

– ERP Implementation 2

• Transition and change management – pre, during and post project implementation;

• Project stakeholder management – working closely with internal and external

stakeholders;

• Partner relationship management – maintaining a healthy working relationship

without compromising on deliverables and outcomes;

• Project scope and schedule management;

• Driving periodic project reviews and mitigating risks with due diligence and a data

driven approach;

• Escalating project issues to the senior management when needed;

• Contributing to the delivery of all aspects of the project and services: controlling and

reporting on project activities, systems and information security;

• Driving accountability and continual service improvements - reviewing support

practices, performing trend analysis on key operational metrics, ensuring a high focus

on end-to-end project delivery;

• Reporting, analysing, and resolving issues related to the implementation, stakeholders,

and project operations that may impact service quality; ensuring that stakeholders’

questions and problems are resolved properly and quickly;

• Improving support experience for quality results by studying, evaluating, and

redesigning processes, establishing and communicating service metrics, monitoring

and analysing results, and implementing changes;

• Using and creating knowledgebase articles based on new product information, support

incidents, and/ or common or critical issues;

• Implementing process optimisation, improvements, and modernisation initiatives

where appropriate;

• Identifying process inefficiencies and compliance issues, and implementing strategic

solutions;

• Participating actively and collaborating within the IT team, providing feedback on

current day to day activities, and recommending improvements;

• Participating in all activities of Institution-Building at IIHS; carrying out tasks as

assigned by IIHS; and travelling on IIHS work within the country as and when needed.

Structure and Reporting

The Project Manager – ERP Implementation will be an External Consultant coordinating with

the Senior Manager - Information Technology, and will be required to collaborate effectively

with a diverse group of internal teams and external individuals/organisations.

Person Specification

• A Bachelor’s and/or Master’s degree in Computer Science, or Computer Applications, or

Information Systems, or any other engineering degree, with at least 8 years of work

experience, including a minimum of 3 plus years in a project management role;

• Hands-on experience of managing projects such as implementation of ERP or similar

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person