Exp Cust Exp Professional

☞ Honeywell

看过: 102

更新日: 06-05-2024

位置: Bengaluru / Bangalore Karnataka

类别: 运输/物流/仓库 生产/工艺 营业额

行业: Manufacturing

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工作内容

Design solutions to drive safe living and quality of life

JOB ACTIVITIES

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s.

You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

You will act as a change agent and look for ways to improve Customer Care processes.

You will participate on weekly calls with the Internal/External team.

Point of contact for certain customer accounts and will be coordinating with Business teams for resolution.

Key Responsibilities

ü Processing Returns

ü Customer Invoicing

ü Deliver Forecast Reports

ü Order Processing


YOU MUST HAVE

ü Bachelor’s degree, or equivalent. Some experience in the field.

WE VALUE

ü A broad knowledge of principles and best practices in (customer service)

ü Excellent team and communication skills

ü An ability to take initiative and work with limited direction

ü An ability to influence at the operational level

ü Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems


Additional Information

  • JOB ID:HRD131490
  • Category:Customer Experience
  • Location:HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
  • Nonexempt
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最后期限: 20-06-2024

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