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水平: Counter Sales
工作类型: Full Time, Permanent
薪水: ₹ 1,00,000 - 1,75,000 P.A.
经验: 1 - 3 years
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工作内容
Facilitate buying for the customer
- Acknowledge customers when they walk into the section
- If they are looking for something, offer help by showing them where the product is kept.
- For customers who are unsure about what to buy, offer suggestions and information to help them decide
- If they are looking for something that does not belong to the section guide them to the store manager.
- If the customer has a specific request, ensure that it is logged in at the help desk
- Encourage the customer to try the garments they choose for a better feel of the product
- Post trials and at the billing counter offer the customer suggestions for a coordinated look and help in cross selling and up selling.
Managing stocks
- Ensure that the fastest moving products/ products on promotion in the section are available, by ordering sufficient stocks
- Check the quality of stocks during receipt, and inform supervisor in case of defects
- Ensure that stocks kept in the storage area are moved onto the racks whenever required
- To ensure no customer leaves the store with merchandise not billed
- Ensure that the products are dust-free
- For apparel, ensure that the garments are ironed and neatly folded on the racks
Visual Merchandising
- Follow the VM guidelines that have been set for arranging stocks on the racks
- Carry our continuous face-ups on the assigned section to ensure a neat look
- Display the products in the right categories and special displays
- Get assistance from housekeeping agency to put up all posters and VM props that have to be out up in the store
Providing feedback
- Encourage customers to provide feedback especially in a new store, or if changes have been made in the store or a specific activity has been running.
- Request customers to fill the visitors’ book/ log their verbal feedbacks in the feedback form
- If customers ask for specific compilations, make a note and inform the merchandising department
- Provide all information required by the supervisor in preparing various reports on store performance
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最后期限: 20-06-2024
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