General Services Manager

☞ Auric Motors

看过: 101

更新日: 25-05-2024

位置: Ganganagar Rajasthan

类别: 其他

行业: Automotive

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Job description

Dear All,

We have immediate openings for General Manager - Service Position Maruti Suzuki Dealership. Auric Motors Pvt. Ltd.

Please find the JD below:

General Manager - Service

Organization Name: AURIC Motors U/O Audi Motors Pvt Ltd.

Location: Jodhpur, Jhunjhunu, Ganganagar, Jaipur.

General Manager - Service

General Manager is the overall business head of dealership and responsible for business growth, expansion, manpower planning, infrastructure development and customer satisfaction.

Detailed activities are as given below:

• Plan, organize, lead and control total service management operations.

• Set and monitor service performance targets for workshop.

• Monitor customer satisfaction reports and trends.

• Share customer satisfaction information with service personnel for countermeasure planning and monitoring.

• Conduct weekly/monthly meetings for analysis of key performance indicators (productivity, efficiency, labor earnings, parts consumed in workshop, etc.) and expenses.

• Provide monthly performance results to the CEO.

• Monitor complaint resolutions and analyze complaints generation, countermeasure for improvement.

• Plan and recruit workshop manpower. Plan and implement good HR practices like appraisal system, incentives, recognition schemes.

• Set marketing strategies to target new business and fleet companies. Plan and execute special offers to enhance business.

• Ensure efficient service operations through providing adequate tools and equipment’s, and smooth workflow procedures.

• Maintain service and parts coordination through regular meetings with Spare Parts Manager.

• Conduct analysis of market competitors, market conditions and campaign effectiveness.

• Promote customers satisfaction by planning effective appointment system, service reminder systems, loyalty programs like AMCs, etc.

• Monitor service shop environmental and safety issues.

• Ensure customer confidence is enhanced through a clean and orderly service operation.

• Ensure Maruti Suzuki infrastructure standards are maintained, policies and procedure are followed.

Minimum Qualification

  • Diploma or Degree in Mechanical Engineering or Automobile Engineering
  • B. Tech with MBA

Experience

  • Minimum 15 years experience in automobile dealership workshop with diploma qualification or 10 years experience having engineering degree qualification.
  • Having minimum 10 years experience in automobile dealership workshop in case of graduate with MBA.

For More Information Please Contact

Hemant Choudhary

Manager - HR

+919414138510

hr.bkn@auricmotors.com

Employment Type

Full-time

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最后期限: 09-07-2024

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