Information Systems - Business Systems Analyst

Information Systems Business Systems Analyst

Job Purpose

The Global Services Information Systems (GSIS) Business Systems Analyst (BSA) will be responsible for implementing projects in Salesforce/TWoD (Tavant Warranty on Demand), MTP (MyTrimble Protected), and with the Virtual Warehouse with the long-term vision of Connect and Scale and Digital Transformation. An individual with passion for conceptualizing and creating innovative digital solutions that transform the business will be an ideal fit for this position.

Key Responsibilities

Work very closely with Global Services Enterprise Architect, Spime team, Tavant, Mize developers, and all stakeholders of Global Services (Support, Administration, Repair) and Business Process Owner GS to:

• Understand business requirements for systemic changes (enhancements, alignments, projects)

• Create functional business requirements, process flow diagrams, and use cases

Works closely with the Salesforce Enterprise Architect to:

• Identify the key and critical tickets of every release-cycle

• Identify the Salesforce areas and fields to manage internally versus externally through our Vendors and achieve alignment with other SFDC instances

Works in dotted-line with Corporate IS to follow identical processes and to identify opportunities for streamlining processes

Ensures that the requirements are clearly understood by our external vendors (Tavant and M-ize)

Lead workshops to:

• Gather, analyze and document functional/technical requirements for new projects, and for current releases covering enhancements to existing solutions

• Create/execute unit, integration, and user acceptance test plans, including use cases and test data for current releases

Find the most appropriate methodology for test-driven development to bring our environment to maturity

Assist Salesforce Enterprise Architect to create, manage and perform system testing activities for projects and upgrades

Perform application and process-specific training activities to educate technical and non-technical users of the solutions you configure and support

Works with the Business Analyst of our vendors to oversee their best practices among our vendors to maintain Trimble quality standards and compliance

Skills and BackgroundPreferred:

• Minimum 3 of hands-on experience in implementing Salesforce Service cloud and Tavant Warranty On-Demand Solution

• Minimum 5 years of experience as a Business Systems Analyst working with after-sales, repair, support, service administration, processes

• Minimum 5 years of experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis

• Bachelor’s degree in MIS or a relevant technical or business field

• Experience in System integration and service-oriented architecture (SOA)

• Experience with creating business process models and using them to describe business requirements

• Understanding of the software development life cycle and related processes

• Ability to work collaboratively and without direct reporting supervision and with external vendors (Tavant, M-ize); must be a team player

• Able to learn new technology quickly, become the expert and teach others, in a complex environment

• Ability to interact and communicate effectively with both technical and business staff

• Excellent written, speaking, and interpersonal skills

• Proven ability to interface with highly technical resources, both local and international

• Strong independent analysis skills and ability to dig into challenges, identify solutions, and share critical thinking

• Must have excellent problem-solving skills and enjoy a good challenge

• Ability to travel as needed

Minimum Required Qualification

• Bachelors or Masters in Computer Science and Engineering from a tier-1 or tier-2 ranked institute.

Reporting

Individuals selected for this role shall report to a Product Owner or Engineering Manager or Engineering Director or a person designated by the division.

Supervisory responsibilities

None

Measure of Success

• Meeting the SLAs related to key and critical tickets of every release-cycle

• Implementation of Best Practices inline with Trimble quality standards and compliance

• Assessment of problem and risk areas and mitigation.

• Quality of work products.

• Effective change management.

Job Location

Tidel Park, Taramani

Chennai,

India

About Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor.

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