Lead ServiceNow Engineer

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Position Summary

Lead ServiceNow Engineer will be responsible to design, develop, implement and support ServiceNow suite of applications conists of CSM, ITSM, ITOM, ITBM services using best practices and industry standards. This position will play a key role in designing and configuring ServiceNow platform for Rimini’s business processes and requirements.

Essential Duties & Responsibilities

• Lead the business requirements, design, configurations and implementation of ServiceNow platform.
• Analyze, define and document business requirements for functional and technical solutions.
• Design and develop, configure workflows, forms, scripts to meet business requirements using Agile methodologies.
• Collaborate with team members, business stateholders to define, analyze, design business requirements and solutions.
• Build test scripts for various business case scenarios, and support User Acceptance tests and implementation on production.
• Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects.
• Support, develop and configure ServiceNow for Customer Service Portal, Incident, Problem, Change management, Asset Management, Configuration Management and Service Catalog.
• Ensure proper maintenance, version upgrades, performance issues for ServiceNow application.
• Serve as subject matter expert of ServiceNow platform.
• Enhance data integrity through effective design, maintenance and security practices.

Additional Duties & Responsibilities

• Work cross-functionally to integrate ServiceNow with key business applications such as SharePoint, Salesforce, etc.
• Other job related duties and responsibilities may be assigned from time to time.

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

  
  Experience

  7 - 10 Years of experience with ServiceNow platform in the areas of configuration, development, design, implementation, administration, programming and support
  

  Skills

  • Ability to manage multiple priorities efficiently and effectively
  • Experience with Agile methodologies (Scrum, Kanban)
  • Strong documentation and training skills
  • Strong communication skills
  • Strong creative problem solving skills

  
  Desired Qualifications

  • Certification in ServiceNow Administration, Implementer (Preferred)
  • Working knowledge of ServiceNow CSM, ITSM, ITOM, ITBM modules
  • Thorough understanding of Customer support/ITIL/ITSM processes.

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

Be Treated Like the Best

• Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
• No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
• Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 2017
• Added to the US Russell 2000® Index in 2018
• Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
• 2019 fiscal year revenue of $281.1 million, up 10.9% year over year
• Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
• Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

• Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
• Honored with two gold Stevie awards for Company of the Year in 2019,
• The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.