Manager - Hardware Asset Management

☞ Genpact

看过: 101

更新日: 30-05-2024

位置: Gurgaon Haryana

类别: 运输/物流/仓库

行业: Information Technology

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工作内容

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Manager - Hardware Asset Management
End to End responsibility of the Hardware Asset Dispatch Management across India
Responsibilities
  • Develop and Maintain an Efficient Workflow – should have great organizational skills
  • Responsible for coordinating between different function to ensure smooth & surprise free operations and service delivery daily
  • Meet all SLAs defined for the domain – Ticket closures on time, TAT of deliveries, timely record updating, user experience – co-ordination with user, escalation management.
  • Maintain & sharing daily, weekly & monthly reports to showcase domain performance
  • Work at creating efficiencies – improve the current process through implementation of new Supply chain methods & process.
  • Identify gaps in current and propose new solutions
  • Proactive communication with senior management and others involved in the supply chain process.
  • Active Liaoning with various vendors to extract SLAs
  • Liaison with vendors for Packing of material and timely movements
  • Ensure Vendor SLA tracking as per agreed SLA norms. Negotiating orders and delivery terms with both suppliers and vendors
  • Ensure all the escalations are proactively identified, addressed, and closed with documentation.
  • Ability to identify engagement issues/risks and the confidence to pursue solutions with ley internal or external stakeholders
  • Responsible for handling service requests in ticketing tool and ensure timely updates on repeated touch points in the ticket
  • Work closely with inventory teams, Logistics and Businesses
  • Report out performance metrics, dashboards, monthly updates and issue progress to Internal IT leaders and internal stakeholders
  • Maintaining error free database and documentation and Dashboards
  • Timely email responses, and resolving the queries to stakeholders
  • Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution
  • Manage client facing delivery teams, leading and mentoring team towards professional services mindset
  • Using logistical software to coordinate both incoming and outgoing shipments
  • Using organization and prioritization skills to delegate tasks to warehouse employees daily.
Qualifications we seek in you!
Minimum qualifications
  • Should be a Graduate/Postgraduate from a recognized University- Bachelor’s Degree in Logistics, Business Management, Commerce, Transportation Management, or a related field
Preferred qualifications
  • Robust HAM experience – preferably having hands-on experience on Vendor management, Logistics management –Experience in logistics, inventory management.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobManager

Primary LocationIndia-Gurugram

Education LevelBachelor’s / Graduation / Equivalent

Job PostingAug 30, 2021, 11:02:06 AM

Unposting DateOngoing

Master Skills ListCorporate

Job CategoryFull Time

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最后期限: 14-07-2024

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