Market and Operations Management Senior Associate

工作内容

Roles and Responsibilities

Operations Management CoE team (Markets Operations) team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.

Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread acrossmultiple locations around the globe.

Business unit specific description – Operations Management CoE – CESA

As part of the Operations Management CoE Support team, the Senior Analyst would have to handle multiple responsibilities like providing support to Markets Leaders, Market Segment Managers, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong skills, work ethic and attention to detail as the team has a high focus on accuracy and timeliness.

The role also requires effective communication skills including communication over emails and MS Teams, aiming to support the business and its leaders, especially Partners/Directors and Senior Management, through reporting, data analysis and providing insights.

Essential deliverables and processes include:

1. Build analytical dashboards using Data Visualisation tools to derive insights and enable forecasting

2. Responsible for developing and communicating crucial performance weekly dashboard to the wider team

3. Identifying patterns and trends in data sets and working alongside teams to establish business needs

4. Handling the queries raised by the business teams and educating the team on how to use the dashboards to derive better insights

5. Weekly Sales & Pipeline and Revenue reporting

6. Supporting project lead by the Insights and Framework team by the introduction of new technology to enhance business operation

7. Ability to analyse large datasets and to write comprehensive reports

8. An analytical mindset and inclination for problem-solving

9. Performing chaser activity for Pipeline hygiene

10. Knowledge of creating workflow in Alteryx will be an added advantage

11. Manage stakeholder expectations in relation to deliverables

12. Other adhoc projects

Note:The above list of activities is not exhaustive but only give an indication of the nature of the project.

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Graduate / Post-graduate- (BusinessAdministration, Finance, Information and Data Science)
with 5 to 8 years work experience infinancial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

Excellent reporting and analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, excellent data handling skills, capable of identifying probable areas of automation and implementing them

Presentation and facilitation skills - Ability to drive meetings, build dashboards/presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders

Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end

Be responsible for review of deliverables produced by staff as part of Quality Assurance

Business acumen and Adaptability – Capable of quickly understanding the needs of the business and be able to align with changing customer expectations

Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span

Process improvement – Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc

Attention to detail - Utmost importance to numbers, formatting etc

Multi-tasking capability - Effective time management and prioritization

Excellent Communication - Listening, reading, writing & speaking skills

Experience working with Business leaders/leadership groups

MS Office skills:Advanced level experience in Excel reporting & PowerPoint.

o Minimum Expectation:

Knowledge of using Data Visualisation tools like Power BI, Tableau

Excel – Pivot tables, look ups, filtering, conditional formatting, validation etc.

PPT – insert graphs/shapes, alignment, text justification, text margins etc.

High degree of professionalism and integrity

Desired skills

Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.

Process automation skills using Excel, Alteryx and Power Platform

Working knowledge on data visualisation tools like Tableau, Power BI etc

Ability to manage delivery expectations of a small group of Associate level resources

Self-motivated towards continuous learning and upskilling

Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships

Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions

Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one’s emotions to adapt to environments

Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem

Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.

any Interested candidates can revert back

Ramya

6366538282

ramya@aczglobal.com