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Officer/Executive-Security/Customer Service/Ramp-Aizawl
☞ IndiGo (InterGlobe Aviation Ltd)
看过: 101
更新日: 25-04-2024
水平: Entry level
工作类型: Full-time
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工作内容
Position - Officer - Customer Service/ Ramp/ SecurityJob Location – AizawlDate – To be PublishedReporting Time – 9:00AM-10:30 AMVenue – to be PublishedCVs will be collected till 11 AM onlyPlease Note - It is mandatory to apply online and share the application code during the time of interview.Mandatory Documents Required During Interview. (Both Original & Photocopy)- CV
- PAN Card
- Adhaar Card ( with Address)
- Passport ( with Address)
- Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
- Experience Letter and Salary Details ( in case of experienced candidates)
- Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
- If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
- Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- Interviewed Candidates can reapply after 6 months
- Mandatory Requirements:
- For Customer Service – Good Communication, Pleasing Personality
- For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
- For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
- Educational Requirement:
- For Freshers:
- For Customer Service – Graduation
- For Security - Graduation
- For Ramp - Graduation
- For Experienced Candidate Non Airline Experience:
- For Customer Service – 1+ years of Experience Graduation
- For Security - 1+ years of Experience Graduation
- For Ramp - 12 pass or Diploma
- For Experienced Candidate Airline Experience:
- For Customer Service – 12 pass or Diploma
- For Security - 12 pass or Diploma
- For Ramp - 12 pass or Diploma
- Preferable Requirement:
- For Customer Service – Well versed in Customer Dealing
- For Ramp – Load & Trim License, 12th Science Background
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipment’s required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment’s are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
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最后期限: 09-06-2024
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