Opening for Customer Support ( WFH)

☞ Vishal Consultants

看过: 106

更新日: 28-05-2024

位置: Gandhinagar Gujrat

类别: 咨询/客户服务 IT-软件

行业: Marketing Services

水平: Entry level

工作类型: Full-time

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工作内容

  • Function/Business Area :
Customer Service
  • Location :
  • (candidate from 100km radius from this places can also apply)
  • Ahmedabad - Vastrapur,Gujarat

building and service
  • Chandhigarh
  • Ludhiana
  • Vadodara
  • Shimla
  • Solan
  • Mohali
  • Nashik
  • Pune
  • Mumbai.
  • Job Description:
  • 1. Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by customer
  • Respond to all customers in appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure updation of product, system, process and policy knowledge
  • Adhere to rostered timing, scheduled shifts and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement
  • Increase, develop and retain customer base through relationship
  • Follow all contact center policies, procedures, code of conduct and
legislative requirements
  • Education Requirement :
10 + 2 / Graduation degree in any discipline
  • Experience Requirement :
fresher and experience both can apply
  • Skills Competencies :
  • Speak local language
  • Basic computer knowledge
  • Problem solving skills
  • Customer focus
  • Technical orientation
  • Attention to detail
  • Service mindset
  • Job Type:
Full time, Temporary WFH.NOTE : For WFH, Candidate Should have Laptop with windows10, Smartphone, WIFI-Internet.

This job is provided by Shine.com
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最后期限: 12-07-2024

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