Partner Operations Manager

☞ Google

看过: 101

更新日: 20-05-2024

位置: Hyderabad / Secunderabad Telangana

类别: 营业额 市场/公关 咨询/客户服务

行业: Information Services Technology Information Internet

水平: Not Applicable

工作类型: Full-time

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工作内容

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in vendor management or scaled operations management.

Preferred qualifications:

  • MBA or Master’s degree.

About the jobIn this role, you will help to enable exceptional processes and workflows that span across multiple team with the organization to provide advertisers with a single touch point for their troubleshooting needs. In addition to troubleshooting on the customer side, we work with stakeholders across multiple teams troubleshooting with specialists to develop better tools and services based on the evolving needs of our agents and merchants.

Responsibilities

  • Create and maintain effective global operations in collaboration with international teams and local suppliers. Manage end-to-end service delivery, including site operations and stakeholder management, for designated service offerings.
  • Drive business results through vendor partners. Monitor key performance indicators (KPIs) related to quality, timeliness, and cost to ensure that vendor teams meet expectations and deliver high-quality service.
  • Collaborate with program managers to redesign processes, enhance efficiency, and increase customer satisfaction. Implement solutions in partnership with cross-functional stakeholders and vendor partners. Manage process delivery with support from vendor partners.
  • Ensure adherence to contractual service level agreements (SLAs) and manage penalties and incentives accordingly.
  • Implement robust processes, particularly related to data access and co-employment guidelines, to mitigate operational risks.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
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最后期限: 04-07-2024

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