Remote Technical Support Manager India

☞ Agilent Technologies

看过: 104

更新日: 30-05-2024

位置: Manesar Haryana

类别: IT-软件

行业: Research Services Biotechnology Research

水平: Associate

工作类型: Full-time

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工作内容

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsibilities
  • Using your people management and leadership skills, you will be responsible for the management of a remote team of trained remote engineers
  • Drive an uncompromising "customer-first attitude" throughout the organization
  • Actively drive the Customer Service Center operation to meet or exceed financial, business performance & customer related objectives. This includes coaching and supporting technical support agents to accomplish their goals
  • Contribute to the successful operation of the infrastructure (network, telephony & tools) to create an efficient work environment for your team and the organization
  • Work with customers & the Americas management teams to identify improvement opportunities
  • Work closely with support teams and others in the organization to successfully execute projects designed to improve customer and employee experience
Youve established your people management and leadership ability. Here’s where you take it further. With an understanding of the business/customer environment, you will manage a team of engineers and provide technical support, planning and management in order to meet customer needs and business objectives. You will also work across functions to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth and financial/asset management in the area.

Bachelors or Master Degree or University Degree or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor.

Requires proven skills in leading/managing the execution of processes, projects and tactics.

Qualifications

We are looking for a driven and motivated team player who enjoys working in fast pace, result and process driven environment.

You Should Also Have
  • Bachelors, Masters, or other University Degree in a related field is highly preferred; may consider applicants with equivalent combination of education, training and expertise
  • 3+ years of experience as a team leader and/or manager
  • Related industry background highly preferred but not required
  • Experience successfully managing remote employees
  • Ability to lead cross-functional or cross-geography projects and teams
  • Experience successfully executing operations plans and driving results
  • Successfully have translated strategy into tactics for initiative/projects
  • Strong change management skills
  • Strong understanding of customer service fundamentals
  • Skilled at conflict resolution with the ability to handle customer escalation gracefully
  • Understanding or direct experience in a laboratory environment is a plus
  • Excellent written and verbal communication skills
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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最后期限: 14-07-2024

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