工作内容
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.
Your Role and Responsibilities
As security Analyst, you are responsible for handling day to day operations of Security Device Management. You will responsible for providing network service request engineering support for Web Content Filtering/Proxy and Threat/Malware infrastructure.
Key Responsibilities:
- Create, peer review, and implement proxy/malware designs based on service requests
- Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary
- Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence
- Responsible for Service Request Fulfilment including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling and executing the required changes
- Collaborate with other internal/external teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment
- Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
- Communicate the status and progress to the customer on a daily basis.
- Provide resolution and implementation support, as needed, in coordination with vendors and teams
Required Technical and Professional Expertise
- 2 years of continuous expertise in Network Operations, Information Security, Cyber Security
- Proven Technical Knowledge in Web Ulr Content Filtering solution, Proxy Cache. DNS, Active Directory.
- Good Experience in Administration of Technologies like Forcepoint, Broadcom Anti-APT Solutions (FireEye NX, CM)
- SIEM Event Analysis and manual Co-relation of Events to narrow down the
- analysis to Threat Vector.
- Coordinate and work along with Threat Intel, Incident Response Team and SOC Analysts
- Service Delivery and Operations Support
- Interact with vendors, researchers, and other 3rd parties to collaborate on security issues or processes.
Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
Your Life @ IBM
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
最后期限: 08-07-2024
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