Senior Analyst - Health Admin

Senior Analyst, Operations

Health & Wealth Administration

Gurgaon, India

Full Time

Administrative Solutions

Morneau Shepell is the industry leader in the administration of flexible, traditional and post-retirement pension and benefits programs for global organizations, maximizing the use of technology to drive awareness and engagement in benefit, pension, wellness and other workplace programs. We offer a full range of solutions from software to full outsourcing of pension and benefits administration, with the aim of optimizing employee engagement while ensuring that the client receives superior sponsor services. The Administrative Solutions line of business administers pension and benefits plans for a wide range of client organizations across Canada and the United States. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans. Administrative Solutions consists of more than 2000 team members working in offices in the United States, Canada and India

About Administrations Teams in India

India Administration teams support US & Canada large market & mid-market clients by administering their Health benefits “HB” and defined benefit (“DB”) pension plans. Our India team consists of ~350 colleagues and support 85 clients in North America providing 18-hour coverage five days a week.

Summary

As a Senior Analyst, your core responsibility will be processing the inputs received from member/participant, client or carrier to ensure that the client database is up to date and member/participant has correct information. In this role, you will report to the Assistant/Team Manager and will have the following additional responsibilities

Responsibilities

• Maintaining quality as per defined SLAs
• Completing assigned tasks within TAT
• Ensuring compliance of all internal policies
• Process improvement
• Providing timely updates to internal stakeholders and onshore counterparts.

Succeeding as a Senior Analyst - Operations, will require the following core qualifications and skills

• 1 – 2.5 years of relevant work experience.
• Knowledge of Defined Benefits or Health Benefits domain
• Good verbal & written communication skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Attention to detail
• Ability to multi task

Note – The candidate should be flexible to work in shifts.

Due to COvid-19, we have offered a more flexible office location/remote work arrangement, this is at the discretion of the organization and the leadership and is subject to change at any time. It is understood that all our employees will be provided 1 month notice, once the remote work arrangement changes and post that, the expectation is that all employees will reside within the Hiring Zones identified by the organization.