Senior Content Developer / Technical Writer

工作内容

Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

We are looking for talented Senior Content Developers (Senior Technical Writers) to help make a meaningful impact on how our enterprise customers use our products by leading content designers to deliver a delightful technical content experience. You’ll do this by participating in design research to understand user needs to frame content proposals that best support users at the right time and in the right context. You’ll design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and other characteristics of quality information. The team you’ll be joining is part of the worldwide design organization for AI Applications – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers make more informed and data-driven decisions about how to manage their business and services.

Responsibilities

• Team lead who drives a transformative and optimal technical content experience within the team
• Project manage content-related project tasks and deliverables using agile methodologies and adhering to company best practices
• Shape the technical content strategy by setting high-level content product goals to ensure a consistent and engaging experience.
• Demonstrate best practices for content development, design, and user experience within an agile software development environment.
• Propose product design and process improvements, coordinate, and execute content development and user experience strategy.
• Drive a cohesive end-to-end content experience that moves customers through every phase of their product journey and drives their actions.
• Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
• Evaluate content requests and work with stakeholders, such as Product Owners, Engineering, Marketing, and Design to understand the business problem, goals, and desired outcomes.
• Plan, design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, and multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
  

Required Technical and Professional Expertise

• 10+ years experience as a technical writer for enterprise software
• Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability.
• Modeling and formatting content into viable, feasible, and desirable solutions.
• Proven experience simplifying complex content for users.
• Researching and studying a subject and its context to inform content.
• Can define and apply consistent voice and tone throughout a content journey.
• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
• Experience with Content Management Systems
• Experience documenting detailed technical content such as APIs and SDKs.
• Foundational understanding of UX design and design research.
• Proven communication skills (written and verbal).
• Samples of previous work welcomed
• An awesome and positive attitude.
  

Preferred Technical And Professional Expertise

• Experience working in an agile, squad-based, continuous delivery development model.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
• Experience with digital adoption platforms such as Walkme.
• Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
  

About Business Unit

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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