Service Head

☞ PrimoHunt Corporate Services

看过: 104

更新日: 23-04-2024

位置: Kolkata West Bengal

类别: 电气/电子 生产/工艺 电信

行业:

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工作内容

Opening: 1 Nos.
Job ID: 36604
Employment Type: Full Time
Reference:
Work Experience: 10.0 Year(s) To 20.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: Site Engineering / Project Management
Industry: Electricals/Electronics
Qualification: B.Tech/B.E. - Electronics/Telecommunication; B.Tech/B.E. - Instrumentation
Location:
  • Kolkata
Posted On: 29th Jan, 2022
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Job Description:

Qualification: BE in Electronics, Instrumentation
Experience: min 10 to 20 yrs in handling service activities on PAN India level.
Work location: Kolkatta in West Bengal

Job description:

Previous Experience as Service Manager in Power Electronics Product manufacturing industries, Comprehensive Industry Knowledge specially in Railways , Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication skills, Self-Motivated, Troubleshooting & Creative Problem-Solving abilities.

. Responsible to assist technical staffs. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.
. Responsible to visit pan India based Railway sheds to assist Dept. Head / Manager for team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
. Good knowledge of power electronics products repeat failure analysis report.
. Responsible for New AMC agreement, renewal of existing AMC.
. Responsible for payments follow-up and meet collection targets on time.
. Responsible to maintain customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
. Require working knowledge of industry regulations, restrictions, and laws, and ensures service department compliance to all regulations
. Resolves service team problems and improves current service methods to increase productivity and customer service
. Responsible to Monitor department issues and client complaints to define patterns and work to lessen those recurring issues
. Responsible to provide product training time to time to service engineers
. May need to travel as required

Key Skills :
  • Service Head
  • Service Management
  • Customer Service
  • Fault Finding & Repairs
  • Customer Satisfaction
  • Service Audit
  • Techno-commercial Experience
  • Outstanding Communication
  • Interpersonal And Leadership Skills
  • Strategic And Operational Plans
Company Profile

Reputed client of PrimoHunt Global Services, engage in manufacturing of Electrical, Electronics & Power Electronics Products as well as providing service on India level. Our client has good retaining policy for its executive thats why very less attrition rate from last two decade.

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最后期限: 07-06-2024

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