Team Member Extended Warranty Claims Non Motor

☞ Bajaj Allianz General Insurance Company

看过: 106

更新日: 06-05-2024

位置: Lucknow Uttar Pradesh

类别: 电气/电子 保险 运输/物流/仓库 机械/技术 电信

行业: Insurance

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工作内容

Job Description

:

    1. All Risk Claims Management
    Implement Claims SOP within the team and service network and ensure adherence of the same in region
    Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
    Guide and direct BASS team member in handling critical customers
    End to End claims processing, approving/repudiating claims considering policy terms and conditions
    Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
    Interact with Service Providers’/logistic partners for timely service delivery and monitor service providers payments
    Updating customers about the claim’s status

3. ACS Control and Loss Minimization

    Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs
    Periodic ASP audits for the region
    Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region

4. Customer grievance management

    Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
    Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

Department

:

North

Open Positions

:

1

Skills Required

:

  • Candidate from Mobile After Sales Service industry/Home appliance service industry. Similar experience in general insurance company or at TPA will be added advantage

Location

:

Lucknow

Education/Qualification

:

  • BE/Diploma in Electronics and Telecommunication/Mechanical/Electrical, Graduate

Desirable Skills

:

" 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language."

Years Of Exp

:

1 to 3 Years

Posted On

:

06-Aug-2021

Designation

:

Team Member Extended Warranty Claims Non Motor

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最后期限: 20-06-2024

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