Team Supervisor - Global People Services

Our vision is to transform how the world uses information to enrich life.Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

• Effectively partner with customers, delivering high-level customer service using proactiveness and customer focused approach
• Process Management for the processes of Interview Scheduling, Interview Coordination, Offer Letter Management
• Candidate Management to collect the documents for Offer Letter preparation
• Management of Pre-Onboarding activities
• Collect document from new hire on 1st day reporting.
• Proceed travel expense reimbursement (all TA related payment, eg: candidate’s travel expenses, headhunter and etc)
• Support recruiting event (eg. Logistic arrangement, candidate guide and etc)
• Maintain proper filing of unsuccessful candidate
• ACF form (if the process being reactivated)
• Rigorous oversight of SLAs/Service Agreements at upstream and downstream levels to ensure efficient process delivery
• Support the development, definition, tracking, monitoring and publishing of performance metrics
• Preparation, analysis and action plan formulation for the process using process data and metrics in the form of Visual data display, Trackers, reports and Dashboards
• Efficient management of queries and escalations received in a timely and accurate manner
• Extends support to the team in problem solving and doing root cause analysis
• Clarity on job expectations and changes to the team members in a precise and timely manner
• Assist in the creation of and clear communication on KRAs (Definition, Description, Measurement) using SMART principles
• Assignment of learning & training opportunities to the team members and evaluation of enhancement of skillsets/competencies
• Provide insight and guidance on opportunities for process improvements and actively participate in the projects to continuously improve and improvise Service Delivery
• Ensure confidentiality of Human Resources related information and data
• Maintain knowledge of and apply company safety, labor, and ethics policies
• Communicate safety, compliance, and ethics requirements to applicable team members

Experience:

• Overall experience of 8+ years in a multi national setup in the HR domain preferably in Shared Services/Client Services setup
• 3-4+ years of supervisory experience in operations/service management of recruitment/master data management processes for multiple locations/geographies in a Shared Services/Client Services setup

Professional Experience:

• Hands on experience working in SAP ERP Master Data/HCM; Success Factor (Preferred); Case Management Tool (Preferred), Workday (Preferred)
• Experience in managing teams in a Shared Services/Client Services setup with relevant experience in customer interaction
• Experience with Interview Scheduling, Interview Coordination, Offer Letter Management (preferred)
• Proficiency in analyzing data and information to prepare audience specific dashboards using MS Office package (Word/Excel/PowerPoint)
• Passionate for delivering world-class customer service with focused approach and responsiveness to the customer needs
• Ability to handle multiple tasks, in a fast-changing environment, requiring meticulous attention to detail
• Ownership and accountability towards problem solving and effective usage of escalation matrix/management process
• Strong written and verbal communication skills; able to communicate tactfully with team members and management at all levels in the company
• Demonstrated ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and nonjudgmental manner

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form