Technical Operations Engineer

工作内容

Elevate is recruiting a Technical Operations Engineerto join our Information Technology team.

Responsibilities & Qualifications

You Might be the Right Person If...

• You are comfortable in a 24/7 working environment.
• You have solid foundation or understanding of network technologies.
• You have strong oral and written communication skills.
• You have an enthusiastic can do customer service driven attitude.
• You have excellent planning and documentation skills.
• You have the ability to identify a critical problem and escalate it to the right contact.
• You are able to work with minimal supervision.
• You can quickly learn new systems, processes and software.
• You have strong attention to detail, analytical and critical thinker.
• You understand how system and network alerts work.
• You are willing to be trained and pass certification requirements.
  
  

Specifically You Will...

• Manage effectively the resolution support issues that are reported to the Technical Operations Center in an efficient manner.
• Act as a subject matter expert, providing expertise to both team members and clients.
• Diagnose and solve user concerns with the first-hand resolution for hardware and software problems through various troubleshooting techniques.
• Act as an escalation point for 2nd Level end-user tickets.
• Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printer on Terminal, Printer Servers, Office 365, and workstation network connectivity issues.
• Ability to deliver excellence to clients, strong problem-solving skills, ability to work well, both independently and in a group setting.
• Very strong customer service skills and passion for creating an unmatched customer service experience.
  
  

Skills For Success

• Exceptional communication skills (oral/written), as well as strong organization/administrative abilities)
  
  

Technical Skills

• Aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
• Ability to produce clear, concise, and accurate documentation and guidelines.
• Strong understanding and working knowledge of Active Directory, Mailbox administration, DNS, group policies, domain controllers.
• Good knowledge of Routers, Firewalls, Switches, VPN Devices and wireless and other networking technologies.
• Good understanding of AV technologies and experience of their administration.
• Strong understanding of NTFS and share permissions on previous and current Windows Server environments.
  
  

Experience

• 5+ years in Information Technology
  
  

Qualifications

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or another related field, or 3 years related experience and/or training or equivalent combination of education and experience.
  
  

Company Information

Elevate is the Law Company. We provide consulting, technology and services to law departments and law firms. The company’s legal, business and technology professionals extend and enable the resources and capabilities of customers worldwide. Elevate’s achievements and distinctions include:

• Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019
• Winner of British Legal Awards Alternative Service Provider of the Year 2019
• Winner of the IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global)
• Ranked as a Top Global Services Provider by Chambers & Partners five years in a row
  
  

Learn more at https://elevateservices.com

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