Ticketing Agent

工作内容

I Fly Now

Airline Reservation & Ticketing Executives Required for Thane Location

If you want to make a career in the travel industry, and want to have international Air travel related exposure, here is a golden opportunity. About our company "I Fly Now” We are an outsourced call center of “Gaura Travel Ltd”, (gauratravel.com.au) which is one of the leading Airline ticketing agencies in Australia. We are located at Wagle Industrial Estate, Thane.

We are an Airline company where we guide passengers to book tickets online and also calibrate ticket sales phone calls of Air travel passengers, travelling from Australia to India & vice versa.

What do we do ?

1.We assist passengers to book their Air ticket through our website.

2.After booking the ticket, we assist passengers with their queries and ticket changes through our customer service call center.

3.We calibrate/audit the sales calls and customer service calls and score them.

4.We provide feedback to the sales agents and CS agents to improvise the service.

Who do we want ?

1.You should be over 18 plus years old.

2.Have basic computer knowledge.

3.12th pass or Graduate.

4. Ticketing issuing experience in Amadeus / Sabre preferred

5.Candidates located in or close by to Thane or Able to reach as per shift timings

6.Ready to work in shift of 5.00 am to 2.00 pm or 2.00 pm to 11.00 pm

7. Following Candidates have added advantage and preference (if proven)

(a) Customer Service experience in BPO/ Call center

(b) Any General Customer Service experience

(c) QUALITY ASSURANCE / CALL CALIBERATION experience

(d) Freshers with proper attitude with passion for learning and growth

8. Immediate joining or at short time frame

What will you do?

1.Answer inbound /outbound calls.

2.Solving customer queries.

3.Updating data with software or excel.

4.Reporting about call details to manager.

5.Any other work assigned by your reporting manager.

6.Following communication protocols, rules and policies.

What do you get?

1.Permanent job.

2.Shift allowance.

3.Early attendance allowance.

4.Free On The Job training.

5.No salary bar for the right candidate.

Interested ? Send a writeup with an email to hr.iflynow@outlook.com and whatsapp on 9022937937

3 - 8 years of experience in international air ticketing Graduate preferably in travel studies and/or Diploma/equivalent in travel and tourism IATA/UFTAA or any other authorized airline course Responsibilities Issue domestic and international bookings through Amadeus/Sabre Monitor and track bookings in queue for ticket Issuance Processing re-issuance / cancellation / refund of air tickets Processing special service requests Maintain daily MIS Candidates who has handled group ticketing would preferred

Job Type: Full-time

Salary: ₹25,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Work Location: One location