Collections Mgr- GL

Job Description

• Job Responsibilities(JR) : 6 - 8 Areas Actionable (4-6) Receivables Management Manage and deliver monthly performance in terms of collection efficiencies, resolutions, roll backs, recovery rates/ values as per the targets set for the assigned portfolio.

• Ensuring timely allocation and field follow-up.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor hdbfs / agency / field executives performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trail updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.

• Ensure that hdbfs / agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections.

• Call recordings have to be validated and updated in the visit report submitted to the agency.

• Regular visitations to yard and reporting the discrepancies / compliant items as a visit report.

• (Applicable for Auto, two wheeler, Agri & CTG Loans).

• Process Management All Banks process to be adhered to in totality in Unit performance.

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management - including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlement letters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure gold sale process including sale communication, sale of gold are managed as per the laid down guidelines.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).

• Increase Digital Payments to reduce cost.

• Ensure nil cash TAT delay and mis-posting of payments.

• Vendor Management Management of hdbfs/ field/ referral vendors.

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

• Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.

• Personal Development Build and maintain relationship with peers, superiors and clients.

• Personal initiatives w.

• r.

• t.

• portfolio management, customer follow-up etc.

Skills

• Leadership & Influencing Skills (Vendor)
• Basic Banking Product & Process Knowledge
• Planning and Organizing Skills (Vendor)
• Communication
• Knowledge of Competition & Current trends
• Meeting expectations, deadlines and commitments
• Team-working and developing/helping others