Corporate Serv Mgr-Corp

☞ HDFC

View: 106

Update day: 30-05-2024

Location: Mumbai Maharashtra

Category: Legal / Contracts

Industry: Financial Services

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Job content

Job Description

  • Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Collection of customer KYC document copies towards all Forex Plus card sale through Collecting Debit Authority letters from CAM/Non CAM Collection of email indemnity letters from CAM/Non CAM Corporates Ensuring the agreements for FX and INR Corporates are in place and relevant letters are on records Conducting fortnightly audit at implant locations to ensure transaction accuracy, check for maintenance and accuracy of Cash and Cards register with the stock Ensure compliance to KYC guidelines and document verification process for every transaction conducted at Corporate location Conduct surprise audit checks at vendor locations to countercheck the correctness by conducting a random check of 25% of transactions Monitor the payment schedule for each Corporate and follow up for regularization Payments reconciliations and follow up with the Corporates on outstanding.
  • Ensure Nostro fund monitoring and adherence of timelines for providing relevant alerts to Corporates for knock off and net offs Ensure daily tracking of every load/reload mail/encashment requests closely monitor daily TAT of the external vendor rendering services for the Bank Managing a team of co-ex for FX/ INR corporates and ensuring timely delivering of letters, agreements and picking up documents Provide proactive information to Corporates and branches on the cut off timings, month end processing , change in process and guidelines Interact closely with Operations team for activation, reject follow-ups and knock off monitoring Follow up with branches, chargeback team, legal team and credit team for dispute cases, TOD approvals and branch fundings Raise timely concerns to the RM/UH , in case the corporate is not following the process Customizing process for Key Corporates in consultation with product team Handle standard product queries raised by the corporate and branches Catering to the external queries and complaints received from Corporates Attend to queries and escalations raised by different verticals like CBG,FIG, CSRM/KCM and resolving them in the TAT Address and resolve complaints from Phonebanking /MDs desk /PNO /Grievance Redressal Cell / CRM Manage relationships and service requests Handle complaints and ensure closure within prescribed TATs Manage renewals and closely track delinquencies Ensure adherence to internal processes and compliance to regulatory guidelines.


Skills

  • Good communication and interpersonal skills
  • Good Time management skills
  • Ability to manage inter and intra department relationships
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Deadline: 14-07-2024

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