Customer Service Executive-GSC’S

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.

WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.

Responsibilities:

• Acquire and update knowledge on procedures related to relevant process.

• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Demonstrate ways to improve customer service, increase productivity
• Proactively identify issues, if any, and escalate.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted understood and implemented.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To continually consider the FCA’s principle of ‘Treating Customers Fairly’ (TCF), by considering fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Ensure that the process related procedures are implemented as per the process manuals.

Qualifications

• Minimum Qualification: Graduation (10+2+3).
• Flexibility to work in different shift timings (E)
• Communication – the ability to communicate complex issues concisely.
• Analysis/strategy – the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.
• Excellent relationship management and influencing skills.
• Well-developed project management skills

• High degree of drive and motivation – to ensure delivery of objectives in a timely, efficient and effective manner.
• Commitment and contribution - to the overall team performance.

• Strong leader / positive role model.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD