Group Manager - Training - REF28734N

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Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job Description

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Job Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training.Key Responsibilities:Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the projectEnsuring strict and absolute compliance to the training governance plan of the businessReviewing and updating the governance plan as applicableIdentifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departmentsDesigning and expanding training and development programs based on both the business’ and the individual’s needsWorking with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managersDeveloping effective induction programsConducting appraisalsManaging the delivery of training and development programs and, in a more senior role, devising a training strategy for the businessMonitoring and reviewing the progress of trainers through one on one reviewsEnsuring that statutory training requirements are met (e.g., ISO requirements)Evaluating trainers and training & development programsAmending and revising programs as necessary, in order to adapt to changes occurring in the work environmentHelping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groupsKeeping up to date with developments in training through research, relevant forums and attending relevant coursesHaving an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packagesResearching new technologies and methodologies in workplace learning and presenting this researchDeliver one on one coaching and provide feedback whenever requiredQualifications

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Graduate / Post GraduateAdditional Information

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Desired Skills - Good Communication Skills, Good Presentation Skills, Good Interpersonal Skills, Good Analytical & Problem Solving skills, Good working proficiency on MS OfficeFlexible to work in shifts basis the process requirement