Operations Program Manager, SEND Operations (GTFBA)

Job content

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Operations PM is a single-threaded owner responsible for the planning, execution, and delivery of operations projects related to existing program. Your job is to apply project-management best practices to make the team and process area you are in more efficient. You resolve blocking problems, and facilitate delivery. You are able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project.

You take the time to learn the business needs and/or workflows involved in your projects (e.g., requirements, data sources, metrics, mechanisms, risks, key dependencies, any automation/tools, etc.). You understand a broad range of analytics techniques and know how (and when) to use them. You work backward; starting with customers, stakeholders, and any related team owners. You work to understand their needs/problem(s) and you incorporate their context into project plans. You define and clarify business procedures and process requirements. You drive productive discussions. You help the team and their customers reach consensus. You understand any technologies involved in project(s) at a high level, enough to participate constructively in solution discussions. You are an advocate for the customer and for your team. You negotiate process improvements and needed features (and their priority), distinguishing between important and urgent. You establish milestones and drive sensible deadlines. You manage project communications and may serve as the first point of contact for team projects.

Key job responsibilities
You run effective meetings and are able to dive deeply into details as easily as convey high-level plans. Your verbal and written style are clear and concise. You are able to transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc.). You ensure the right information about the state of a project is delivered to the right audience at the right time (e.g., status reports, metrics reports, etc.). You clearly articulate scope, timeline, owners, risks, and the steps to mitigate those risks at each stage. You identify roadblocks, drive the resolution of problems, and either manage their resolution or ensure a clear hand-off to the right owner. You make sure each project has measures of success (Q: How do you know your project is on track? How do you know it saves money? How do you know the outcome is acceptable? How do you know your customers are satisfied?). You participate in the interview process and help train new members of the team.

About the team
Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND’s vision is to help spin Amazon’s FBA flywheel faster by enabling easy access to Amazon integrated, competitively priced, cross-border logistics solutions for all selling partners located anywhere in the world. SEND Operations Team manages shipment movement from start to finish through 3P carriers, on behalf of our customers.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules