Senior Analyst SaaS & Apps Delivery

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Education & Experience:

BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.

Implementation experience is must and should have for the candidate.

3 to 5+ years relevant working experience

Functional/Technical Knowledge & Skills:

Must have good understanding of the following Oracle Fusion Financials capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect a candidate to have:

1. Strong Financials business processes knowledge and concepts.

2. Implementationand Support experience on

Fusion ERP Financial Modules like GL, AP, AR, FA

Candidate must have hands-on experience minimum in any of the following 5 modules – Fusion ERP Modules like General Ledger , Accounts Payables , Account Receivables , Fixed Asset. Exposure to FAH or PPM will be an added Advantage.

Technical Skill Set: PL/SQL, BI Publisher Report

Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

The position is based out of Bangalore , the candidate should be willing to relocate to Bangalore

Position is for a implementation specialistrelated to Oracle SaaS fusion applications, Techno-functional Support Professional, preferably with an implementation background in Oracle Fusion ERP – Financial Modules.

Responsibilities include but are not limited to providing excellence in implementation, customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to implement solutions, modules pertaining to fusion SaaS applications, as per customer need.

5+ years relevant working experience

We expect candidate to have:

Implementation and Support experience on Fusion ERP Financial Modules like GL, AP, AR, FA
Strong Financials business processes knowledge and concepts.

Candidate must have hands on experience in at least of the following 5 modules – Fusion ERP Modules like General Ledger, Accounts Payables, Account Receivables, Fixed Asset. Exposure to FAH will be an added Advantage.

Technical Skill Set:

PL/SQL, BI Publisher etc.