Senior Technical Support Consultant

☞ Adobe

View: 103

Update day: 06-05-2024

Location: Uttar Pradesh

Category: Consulting / Customer Service

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Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Develops and manages stakeholder relations and communications.•Product issues data Insights & analysis.
Responsible for following established processes and policies in all customers’interactions and escalations.
Reduce project risk through accurate effort estimations and team skills assessment.
Accountable for engineering engagement, top issues reports & analysis in variousproducts.
Participation in Business Intelligence processes including taking an active role inKnowledge-base document creation, incident case notes logging and recording, buglogging etc.
Responsible for ongoing knowledge and skills development and also for identifyingdevelopmental needs and addressing knowledge gaps.
Takes end to end Ownership of End User Issues till resolution and follow up as mandatedby the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes andrecommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or FieldEngineering
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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Deadline: 20-06-2024

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