Sr Collections Rep

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

About Lowe’s India: At Lowe’s India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe’s. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe’s has a competitive edge in the market.

Job Summary:

Collection rep is who can help us achieve our company financial goals. The Collections rep will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently.

Roles & Responsibilities:

• Manage a specific portfolio of accounts

• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.

• Contact customers with overdue accounts

• Initiate the dispute process on disputed invoices, or misapplications

• Perform credit limit reviews within their designated level of authority

• Negotiate payment agreements within their designated level of authority

• Make judgement decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.

• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership

• Release orders

• Soft collections

• Assist with special projects as requested

Years of Experience:

Maximum 4 to 7 years of experience

With 2 to 3 years in O2C with Collections experience must

Education Qualification & Certifications

Understanding of O2C processes
Experience with collection and AR management
Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.