Technical Support - 4968
View: 103
Update day: 06-05-2024
Location: Noida Uttar Pradesh
Category: High Technology Finance / Bank / Stock Electrical / Electronics Information Technology Restaurant / Hotel / Tourism
Industry: Education Training Services
Job content
Job Description
Responsibilities
- Build and maintain strong working relationships with clients, communicating confidently using business acumen
- Log, prioritize and manage incidents within ION’s IT Service Management tool, ensuring they are regularly updated and accurately reflect the current state of investigation
- Investigate and resolve incidents, communicating the status, risk and any other updates effectively and promptly to the client
- Liaise with internal groups as necessary, including Technical Support, Development, Implementation and Infrastructure teams
- Build and maintain a strong functional and business knowledge across ION’s suite of products
- Ability to work effectively within a team with minimal supervision
- Set and follow "Best Practice" in an ITIL aligned Service Desk
- Willing to work in shifts, weekends and Indian bank holidays, for maintenance work
- Willing to travel, if required
Skills
- B.E / B. Tech degree (or equivalent)
- 2-7 years’ experience in a similarly fast paced industry
- Strong analytical, reasoning and decision-making skills
- First class written and spoken English
- Ability to communicate confidently and concisely using business acumen
- Ability to create and maintain strong working relationships both with customers and colleagues
- Calmness under pressure and the ability to maintain good humour, particularly in the face of adversity
- High quality of execution, productivity, rigor, and attention to detail
- Teamwork, reliability and collaboration
- Lateral thinking and good judgment
- Imagination, creativity, innovation and continuous service improvement
Desirable
- Demonstrable knowledge of financial markets; knowledge of derivatives and electronic trading (highly desirable)
- Knowledge / experience of ITIL processes
- Experience of working in Managed services / SaaS environments
- The role holder will be expected to perform any other duties that may reasonably be asked of them.
- This is an excellent opportunity to join a leading software specialist in the exciting global finance sector.
Deadline: 20-06-2024
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