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水平: Mid-Senior level
工作类型: Full-time
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工作内容
Dear Candidate,We have immediate opening for Fleet Managerposition in a leading Food Delivery company at Gwalior location.
Experience: 1yrs of work experience.
Salary: Max 3.6 LPA
Education:Any
Location: Gwalior.
Contract to hire.
Key Roles & Responsibilities
- Oversaw ~2X order growth in Ahmedabad.
- Managing a team of 200-300 Delivery Partners & 5 Executives directly on the daily basis.
- Pickup & Delivery Partner attendance to be maintained basis demand on the daily basis.
- Improve and maintain promised delivery times for better customer experience.
- Conduct classroom/ field training at an individual level for better customer experience.
- Ensure excellent customer experience by solving order level escalations.
- Reduce overall monthly attrition by 5% point.
- Reduced SLAs, attrition and increased compliance as well as serviceability (>99%).
- Able to analyses and pull out complex data from SQL for better analysis and forecasting.
- Owned the field operations for Dash (Stores) Rajkot, Managing a fleet of over 500 riders.
- Ensure to deliver real time items of grocery and vegetables for better customer experience.
- to improve customer experience because for us customer comes first.
Regards,
Moumita
Email: moumita.das@cielhr.com
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最后期限: 20-06-2024
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