Customer Service Representative
看过: 102
更新日: 03-06-2024
位置: Mumbai Maharashtra
类别: 其他 咨询/客户服务 IT-软件 信息技术 服务/清洁工/女仆 PG / PB /接待处 事件
行业:
薪水: ₹10,841 - ₹34,348 a month
工作内容
Job Description: Customer Service Representative
Position Overview:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and provide exceptional support to our valued US/UK customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to navigate complex situations with empathy and efficiency. As a Customer Service Representative, you will play a crucial role in maintaining our company’s positive reputation and fostering customer satisfaction. Respond to US/UK customer inquiries, concerns, and requests promptly and professionally through various communication channels such as phone, email, chat, and social media.
Issue Resolution: Listen attentively to customers to understand their needs, troubleshoot issues, and provide accurate solutions or guidance to resolve problems effectively.
Product Knowledge: Develop a comprehensive understanding of our products, services, and policies to provide accurate information to customers and address their questions effectively.
Problem Solving: Analyze complex situations, think critically, and adapt solutions to meet individual customer needs while adhering to company guidelines.
Empathy and Patience: Display empathy and patience while interacting with customers, showing understanding and compassion to build trust and rapport.
Order Processing: Assist customers in placing orders, processing returns, exchanges, and cancellations, ensuring a seamless and efficient process.
Documentation: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and feedback in the company’s CRM system.
Communication: Collaborate with other departments to escalate and resolve issues that require further attention, and relay customer feedback to contribute to product and service improvements.
Job Types: Full-time, Fresher
Pay: ₹10,840.51 - ₹34,347.93 per month
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Ability to Commute:
- Mumbai, Maharashtra (Preferred)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (Preferred)
Speak with the employer
+91 7738559540
最后期限: 18-07-2024
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