Associate

Job content

Position Title

Job Description

– Procurement – A Associate/ Sr. Associate

Associate/ Sr. Associate

Function, Responsibility Level

Operations, Executive

Reports To (Responsibility Level)

Assistant Manager – Operations – Procurement

Supervises: 0

NA

Individual Contributor

Location

MetLife MCC

Noida

Global Grade

Level 7M

Cost Center (85 Series)

85025736

Complexity

OSTG

Pid

PID/s Load Mapping:

Position Summary

Basic Function

• The primary role of the buyer-procurement has a customer service responsibility for all procurement needs of the MetLife employees with knowledge of all commodities and services within the scope.
  

Essential Functions

Job Responsibilities

• Buyer would be the first line of customer contact through his system application or through an assigned phone extension.
• Buyer would be responsible to address all incoming orders as follows: respond to all phone requests, respond to web requests, expediting of purchase orders from requisition to delivery, obtain quotes and determine lead times when applicable, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
• Ensure interaction with the client (MetLife Customers) regardless of need or level
• Ensure adequate knowledge of relevant commodities and services, the various bidding process and policies and staying abreast of market trends
• Ensure to keep adequate relationship with vendors, including monitoring vendor performance.
• Ensure adequate knowledge of policies and procedures pertaining to procurement and PeopleSoft system.
• Ensure the supply and resolution of all account payable issues, equipment trade-ups/surplus, P-card expenses, and support to commodity expert for 1X requests, reconciliation of errors and participation in Supplier scorecard.
• Ensure that the quality of transaction is in compliance with predefined parameters as defined.
• Ensure that targets are met in accordance to SLA and internal standards.
• Ensure adherence to established attendance schedules
• Any other essential function that may occur from time to time as directed by the Supervisor.
  

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit.
• Trainers for the purpose of Pre-process and Process training.
  

Primary External Interactions

• SME / Trainers at the client end for training.
• MetLife Employees for understanding and taking requests for procurement of various commodities and services
• Suppliers for placing orders for various commodities and services, follow up on orders, problem resolution regarding orders, invoicing issues and tracking and reporting key supplier metrics
  

Knowledge

, Skills And Abilities

Education

• Graduates or Diploma holders with at least 15 years of education
  

Experience

Knowledge

and skills (general and technical)

• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Fundamentals of Purchasing/Inventory Keeping.
• Good Computer navigation skills
• Good keyboarding speed
  

Other Requirements (licenses, Certifications, Specialized Training – If Required)

• Good Communication skills – should be able to interact with suppliers and customers at all levels regardless of needs. Should also be able to interpret business documents
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
  

Working Relationships

Internal Contacts

(and Purpose Of Relationship)

External Contacts

(and purpose of relationship) – If Applicable

MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.