Business Consulting-Technology Risk-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary

Accountabilities:

• Leads and oversee quality management for the business portfolio and pursues excellence
• Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
• Deploys quality management frameworks with core purpose of embedding “right first time” quality in delivery practices
• Establishes robust governance structures around competencies to ensure effective risk and change management
• Explores opportunities streamline, automate and innovate delivery and engagement processes and collaborates with business to deploy solutions
• Adopts agile methodology for swift implementation of solutions and standards while ensuring the business objectives on quality is achieved
• Deploys consulting best practice, knowledge and techniques when undertaking work
• Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
• Manage business stakeholders across different levels and build strong relationship
• Is flexible to manage direct onshore facing projects independently
• As a team member, assists in providing smooth delivery of internal project/program outcomes
• Institutionalises lean and six sigma practices and coaches team to internalise structured problem solving

Required experience:

• Strong experience in implementation of quality management frameworks like CMMi Svc, ITIL or ISO 20K in the capacity of a consultant
• Deep problem-solving mindset and driving change through technology
• Total experience between 10-14 years
• Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
• Has exposure to data analytics, automation and understanding of data science

Competencies/ skills

• Assess End to End processes to identify improvement/automation opportunities and create automation/transformation roadmap.
• Knowledge of Business Process Re-Engineering, Six-sigma concepts of DMAIC, Project Management (and all tools included therein).
• Well versed with frameworks like CMMi Svc, ITL or ISO 20K
• Atleast Green Belt certified in Lean Six Sigma
• Mentoring & experience in creating, reviewing & closure of projects.
• Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project.
• Experience in process due diligence and diagnostics, building solutions and process restructuring.
• Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles.
• Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes).
• Willingness & quick to learn new processes.
• Ability to set up lagged and leading indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore.
• Ability to decipher metrics both independent and derived.
• Predictive methods of defect deduction and setting up of root cause corrective system for robust assurance.
• Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement.
• Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment.
• Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
• Collaborate with various functions to ensure the system solutions meet the functional requirements.
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team.

Other skills

• Knowledge of statistical tools
• Knowledge of data science and exposure decision science projects
• Knowledge of business analytics tools like Tableau, PowerBI or similar tools
• Exposure to agile framework
• Implement visualization concepts
• Expertise in building reports and ability to derive intelligence from it.

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