Business Process Analysis and Automation Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Summary

The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and Business Process Automation (e.g. workflows, RPA).

The Role

In this role you will use business process analytics and intelligence to identify and create business requirements for automation initiatives in the customer efficiency space into process and tool architecture. You will work closely with the Global Support and Service Management Process Office, who manage our end-to-end process framework, and the Tools & Architecture team at ECS, who will implement the requirements.

You will also define, create and maintain end-to-end process models in Signavio, support business process mining, and determining flows.

Role Responsibilities

• 
  8-12 years of total work experience with min. 2-3 years hands-on experience with business process intelligence and analytics tools such as Signavio, ARIS or Celonis.
• Good understanding of principles, such as business process mining, analysis, design and monitoring.
• Proficient in creating detailed business requirements and process designs.
• Excellent understanding of cloud architecture principles, such as Hyperscalers (AWS, Azure, GCP), networking, programming/scripting and security for automation solutions
• Good knowledge of SAP product portfolio
• Experience with stakeholder management, project management and customer communications
• Strong communication and analytical skills
• High ambition, drive and focus on results and execution

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:320740 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |