Business Process Manager
☞ Searce Cosourcing Services Pvt Ltd
View: 104
Update day: 06-05-2024
Location: Pune Maharashtra
Category: Consulting / Customer Service Production / Operation
Position: Transitions/Migrations Manager
Job type: Full Time, Permanent
Experience: 3 - 6 years
Job content
Roles and Responsibilities
Job description:
- Responsible for the operational and management reporting responsibilities
- Develop monitoring and reporting capability to effectively track the performance of each
functional area
- Co-ordinate with cross functional teams and drive daily numbers of the business unit
- Drive results in volume of resolutions, reduction in variability and high quality scores
- Analyze data statistically and provide meaningful and relevant summary
- Interacting Closely with Client stakeholders and build a rapport
Traits to look for
- Excellent verbal and written communication
- Excellent in MS office applications
- Strong analytic and critical thinking skills
- Team Management skills
- Stakeholder management
- Sense of urgency and ability to manage and prioritize multiple work requirements to meet
deadlines
- Commitment to delivering quality results and overcoming obstacles and challenges in a time-
sensitive environment
- Willing to be resourceful and be self-directed in managing projects, but able to work together in
a close-knit team
Interested candidates send CV to s.varadarajan@searce.com
Desired Candidate Profile
Experience
3-6 years of experience working in Operations/ delivery teams
Shift Operations: 4:00 PM to 1:00 AM
Perks and Benefits
Deadline: 20-06-2024
Click to apply for free candidate
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