Category Manager-Beauty

Job content

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

• We obsess over customer delight
• We are out there to find an alternate way of doing e-commerce
• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes
• We believe in Uncomfortable Transparency
• We will always be respectful, empathetic, and caring about the well-being of our teams
• we encourage experiments and creativity in Technology
• We develop and use technology to enhance day-to-day life and have a positive impact on customers
• We encourage experiments and creativity in Technology
  

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

To have complete ownership of the Category/ Sub-category being managed under the beauty vertical. The work will be split into three critical parts: first being partner/ brand management which will include bringing brands on-board, signing expected commercials, developing a joint business and marketing plan with them which is in line with Category’s deliverable. Managing buying and stock management for these brands. The second leg of work will entail operational and internal process alignment with cross - functional team. This will include working with cross functional teams including warehouse operations, logistics, customer service, omni-channel amonst others. The last part being achieving excellence in customer service - understanding and improving the customer journey on the site. Working with cross -functional teams including tech, content, marketing, site merchandising amonst other to improve on the buying experience for customers on the site

Financial

To achieve the set NMV target for the category

Customer

To deliver the expected NPS for the category

To maintain & manage the expected Perfect Order Metrics, Return %, Customer Escalations

Process

To plan and manage buying of products as per OTB, Sales Targets and Brand/Sub-Cat performance

To work with Ops team for smooth functioning of Warehouse operations

To report regularly on and create plan of action for Opportunity loss due to inavialbility of stocks, Excess/ Agein inventory

To work with marketing and brand teams to come up with regular promotional activities/ customer engagement programs/ sale events etc

To maintain the expected Seller-wise efficiency on each of the operations paramters like Returns, Cancellations, RTOs, O2S/O2D etc

The opportunities we have are perfect for highly motivated and talented candidates.

We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ - PiQ – CliQ before the opportunity is missed.