Cluster Manager

View: 102

Update day: 06-05-2024

Location: Gajraula Uttar Pradesh Faizabad

Category: Other

Industry:

Job type: Full-time

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Job content

Duties and Responsibilities:

Responsible for managing day to day affairs of the Hub Operations and smooth implementation of the business.
Develop the execution plan (batch schedule, week wise and daily rostering) with the team and ensure adherence to the plan to achieve the target.
Align all activities of the HUB as per projected timelines and support the business mobilization to the team.
Maintain database on real-time basis in the MIS portal and upload the relevant supporting documents for the disbursements along with proper documentation and maintenance of customer records (physical and soft copies).
Develop community initiatives designed to create connections between the customer, including new customer introductions, overseeing events, electronic and print communications, and building walkthroughs.
Develops, leverages and implements best practices processes and technology to improve service to target customers and enhance productivity of team.
Solve customer related issues to ensure a cohesive community and customer expectations.
Take responsibility for sales and community dynamic.
Conduct surprise field visits to ensure credit assessment process and ensure on-going process compliance with the business requirements;

Skills required

Post-Graduation in Business Administration, Finance, Economics or related discipline;
At least 5 years’ experience in MSME lending or credit management in any reputed NBFC/MFI or Fintech
Candidates with credit management experience in Clustering finance deserve higher priority in consideration;
Good understanding of the risk issues across a wide variety of credit products and regions;
Good analytical, communications and interpersonal skill;
Good command of spoken and written in both Hindi & English;
Proficiency in use of MS Word, Excel and PowerPoint

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