Credit Executive

Job Title –CREDIT EXECUTIVE

Introduction

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolioof logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Role Descriptor

DHL Express is looking for a Credit Executive to join and lead our team. He/she will be responsible to ensure collection of receivables and to reduce bad debts through vigilant monitoring of debtor accounts.

Role Details

Role title : Credit Executive
Corporate/Business : DHL Express
Department/Function : Finance & Administration
Job family : EXP IN Credit Control & Collection
Reports to : Area Credit Manager

Key Responsibilities

He/she will have to perform the following key activities:

Billing team:

• Liaise to prepare billing adjustments for processing by the billing team.

Sales Team and Credit Control and Collection Supervisor:

• Keep the above informed of collection difficulties.

DHL customers:

• Interface with medium and small size customers to actively and aggressively solve credit and billing problems in a timely manner.
• Retrieve invoices and/or airway bills on request and send to customers.
• Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
• Spend at least 90% working time on collection calls.

Contact 60 customers per working day.

Customer Satisfaction

Assistance in Collection related activities:

• Engage in direct collection of receivables.
• Maximise collection of payment from all customers in a timely and professional manner.
• Research unallocated cash for posting to debtor ledger.
• Maintain efficient records of collection activities.
• Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
• Assist in the dispatch of invoices, airway bills, reminders and finance charge letters.
• Co-ordinate with related billing & sales parties to resolve billing discrepancies within 24 hours.
• Monitor credit limit of accounts to ensure proper action is taken.

Maintain DOS/Collection targets met or exceeded and Individual Collection Performance.
Ensure Ageing Balances targets and Resolution time.

Incumbent has no direct reports and authority over country line and functional personnel.
He/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

Skills Required

Numerical skills.
Credit analysis and debt collection skills.
Software skills (Word, Excel, PowerPoint, etc.).
Communication skills (English and local language), spoken and written. Knowledge of Mandarin is advantageous.
Telephone handling skills

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

2 years of experience in medium to large company in credit control.
Graduation or diploma equivalent.

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

2 years of experience in medium to large company in credit control.
Graduation or diploma equivalent.