Customer Care Executive

☞ Vanity Wagon

View: 102

Update day: 30-05-2024

Location: Delhi Union Territories

Category: Other Consulting / Customer Service

Industry:

Salary: ₹10,000 - ₹15,000 a month

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Job content

Position: Customer Experience Executive
Location: New Delhi

Education: Graduate

Experience: 0-1 years

Responsibilities

  • Manage outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Generate customer interest in the company’s products and services
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our CRM database in a comprehensible way
  • Reply to customer enquiries over emails and calls whenever necessary.
  • Provide personalized customer service by responding to the needs of customers
  • Document and report on customer feedback to improve the customer experience

Requirements

  • Exceptional verbal and written communication skills.
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills
  • Adaptability and accountability.

Strong Preference for Immediate Joiners and Females.

Freshers can apply.

Job Type: Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

Schedule:

  • Day shift

COVID-19 considerations:
Common surfaces are sanitized and all the employees are recommended to wear masks all the time

Education:

  • Bachelor’s (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Remotely:

  • No
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Deadline: 14-07-2024

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