Customer Service Manager

☞ Saint-Gobain Technical Insulation

View: 109

Update day: 17-04-2024

Location: Silvassa Union Territories

Category: Consulting / Customer Service

Industry: Manufacturing Paint Coating Adhesive Manufacturing Glass Ceramics Concrete Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

TJob Responsibilities

•Create a value -added CS experience for Customers and Stakeholders

•Enhance current systems and processes to ensure seamless CS to Customers and Stakeholders

•Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter.

•Responsible for setting up the goals and key performance indicators for customer service organization

•Responsible for supervision, review and managing of customer service function.

•Conducting CS experience reviews with key customers so as to enhance service proposition

•Work closely with the IT function to enhance the system capabilities of the customer service in the organization.

•Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer.

•Facilitate and improve the interface links between the customer service organization and relevant functions.

•Reviewing the production plan for all the manufacturing goods.

•Inventory management

•Resolving the day to day queries being escalated from the customer service executives and other stake holders.

•Responsible for the hiring, training and development of the customer service representatives in the team.

•Compliance of Departmental Procedures ( ISO , 5’s,WCM & safety at Warehouse )

  • •EXIM
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Deadline: 01-06-2024

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