Citrix VDI

Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As Citrix Administrator, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Responsibilities:

• L3/SME level expertise in handling Citrix VDI administration and ESXi Host troubleshooting.
• Ability to troubleshoot, identify and correct malfunctions and help resolve multi-faceted problems
• Working with service management request, responding & resolving within the required SLA.
• Interacting with clients in understanding their requirements & supporting them.
• Working knowledge of server, network, personal computer (PC) and application deployments

Required Technical and Professional Expertise

• 5+ Years of experience in Citrix Administration with both Xen App, Xen Desktop with multiple sites and farms
• Installation, Configuration & Management Virtual App & Desktop Farm (6.5, 7.x)
• Creation of Citrix VM/Clone providing them via Provisioning Server
• Creating and managing Machine Catalog & Delivery group.
• Publishing Applications/Desktop - Dedicate and Pooled via Citrix Studio
• Advanced Knowledge and work Experience on Citrix Provisioning Server
• Updating and Maintaining Golden Images/Templates.
• Managing Provisioning services - Site Services with High Availability; vDisk Management; Write-Cache Location Management; Device Collections
• Advanced Knowledge and work Experience on StoreFront
• Basic Knowledge and work Experience on Citrix Netscaler in the following areas
  • Authentication Methods; Directory Management; Access Control Options.
  • Baseline configuration support and troubleshooting; SSL and Certificates; Two-Factor Authentication
• Managing Citrix License server.
• Good Exposure with Citrix Director
• Farm and Servers Reports / Maintenance
• Troubleshooting VDA registration Issues
• Profile Management solution like UPM, AppSense.
• VDI Knowledge and hands on
• Good understanding of OS standards of Windows Server (2k8, 2k12), AD, VMware
• Understanding about VMware solution –
  • ESX and ESXi configuration
  • Virtual Switch Configurations
  • DRS Cluster and Management
  • Optimize Virtual Machine resources
• Basic understanding about DNS , DHCP , Storage, Networking.
• Willingness to work in different shifts including night shift for 24/7 support.

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.