Customer Service Non Tech Support

Aussicht: 101

Update Tag: 03-06-2024

Ort: Tirunelveli Tamil Nadu

Kategorie: Beratung / Kundenservice

Industrie: Information Technology & Services

Position: Executive

Jobtyp: Full-time

Gehalt: ₹144,000/yr - ₹210,000/yr

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Jobinhalt

The candidate must have prior experience of minimum 1 year.

This job required to do the below activity.

Spares Handling - Spare issue / receipt / Followup
Follow the complete process of Spares Handling including register maintenance , taking snap , uploading , sending mail , filing the document , and followup.
Excel knowledge is must .
Should be able to communicate in English.
Mail sending / attend to customer call and handling escalation.
Complaint handling , assigning the compliant tickets with engineers , following up with the engineers , updating the status in system , following up with all stake holders , sending / answering the calls , making reports , attending review meeting
Taking full ownership on calls management , escalation & spares management.

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