Service Incharge

☞ Talent Leads HR Solutions

Aussicht: 102

Update Tag: 06-05-2024

Ort: Kolkata West Bengal

Kategorie: Humanressourcen

Industrie:

Gehalt: ₹3,00,000 - ₹7,00,000 a year

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Jobinhalt

Job Description

    Roles and Responsibilities

    1. Installation and Field Repair
    2. Selection, appointment and continuous management of ISPs
    3. KPI / SLA management (of various delivery units / partners)
    4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
    5. Ensure that SOP is followed for install time and quality Customer Satisfaction
    6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
    7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
    8. Responsible for ETA/IMA
    9. Input for Capacity Planning and forecasting
    10. Responsible for actual available capacity.
    11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.
    12. Ensure that there are no fraudulent accounts created / installed in the state


    Desired Candidate Profile

    BE, Btech is must with good consumer durable industry experience


    Role:    Service Delivery Leader

    Salary: 3,00,000 - 7,00,000 P.A.

    Industry:Telecom / ISP

    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Senior Management

    Employment Type:Full Time, Permanent

    Key Skills
    Service DeliveryField ServiceSLA Management

    Education-

    UG:B.Tech/BE in Any Specialization

    PG:Post Graduation Not Required

    Doctorate:Doctorate Not Required

    Company Profile

    Talent Leads HR Solutions Pvt Ltd

    Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
    Company Info


    Recruiter Name:    rashmi saini

    Contact Company:Talent Leads HR Solutions Pvt Ltd

    Telephone:8827392102

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    Frist: 20-06-2024

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