Loading ...
Loading ...
薪水: ₹3,00,000 - ₹7,00,000 a year
Loading ...
工作内容
Job Description
Roles and Responsibilities
1. Installation and Field Repair2. Selection, appointment and continuous management of ISPs
3. KPI / SLA management (of various delivery units / partners)
4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
5. Ensure that SOP is followed for install time and quality Customer Satisfaction
6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8. Responsible for ETA/IMA
9. Input for Capacity Planning and forecasting
10. Responsible for actual available capacity.
11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.
12. Ensure that there are no fraudulent accounts created / installed in the state
Desired Candidate Profile
Role:Service Delivery Leader
Salary: 3,00,000 - 7,00,000 P.A.
Industry:Telecom / ISP
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Senior Management
Employment Type:Full Time, Permanent
Key Skills
Service DeliveryField ServiceSLA Management
Education-
UG:B.Tech/BE in Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Company Profile
Talent Leads HR Solutions Pvt Ltd
Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
Company Info
Recruiter Name:rashmi saini
Contact Company:Talent Leads HR Solutions Pvt Ltd
Telephone:8827392102
Loading ...
Loading ...
最后期限: 20-06-2024
点击免费申请候选人
报告工作
Loading ...
Loading ...
相同的工作
-
💸 ₹15,000/mo - ₹18,000/mo⏰ 17-06-2024🌏 Faridabad, Haryana
-
⏰ 17-06-2024🌏 Patiala, Punjab
-
⏰ 17-06-2024🌏 Goa
-
⏰ 17-06-2024🌏 Moradabad, Uttar Pradesh
Loading ...
-
⏰ 17-06-2024🌏 Gwalior, Madhya Pradesh
-
⏰ 17-06-2024🌏 Bengaluru / Bangalore, Karnataka
-
⏰ 17-06-2024🌏 Mohali, Punjab
-
⏰ 17-06-2024🌏 Ernakulam / Kochi / Cochin, Kerala
Loading ...
-
⏰ 17-06-2024🌏 Mumbai, Maharashtra
-
⏰ 17-06-2024🌏 Noida, Uttar Pradesh