Design Engineer Specialist

To ensure operational stability & performance of OR systems across CRM, workflow, IIP & Field operations to deliver expected business benefits. It will focus on driving the adoption of operational best-practices across r OR platforms and optimising service levels across OR, representing OR Technology at senior stakeholder level on our operational performance, trading and service reliability. It will cover OR level governance on security, regulatory, privacy and sensitivity requirements.

Finally it will include co-ordinating with platforms for planning and monitoring proactive patching across the four OR platform and compliance to IT general controls across platforms.

As a Site Reliability Engineer (SRE), the role would require to build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, and reducing work through automation. In this environment, the role holder will be required to take the lead on all things SRE and help teach the team about the solutions you’ve developed. As an SRE, you’ll be focused on running better production applications and systems.

The role holder meets business objectives, solves business problems and furthers business success by applying industry, applications and technical knowledge. The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities.

• SRE

• Operational Readiness.

• Operational Stability.

• Operational Assurance - ensure all delivered solutions are fit to run.

• Trading Reliability - SLAs met for P1/P2/P3.

• Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams

• Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling.

• Security coverage of the estate along with application of latest security patches.

• Customer and stakeholder management.

• Building key critical skills across the team.

• Support cultural change through execution of how systems need to be supported.

• Process change – continuous improvement of ASM processes.

• Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML).

• Innovation to find new ways to contribute to business benefits via functional changes.

• Maintains an oversight of key technology transformation programmes in specific area of expertise, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action.

• To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

• To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.

• Experience working in a Software Development, Dev Ops, Site Reliability Engineering, Support or Infrastructure position or team

• Demonstrable knowledge of continuous integration and/or continuous deployment tools and scripting

• Ability to conduct thorough investigations, including a deep dive, into reliability and scaling issues from both a code and infrastructure perspective

• Experience working with source management tools like GitHub

• Experience with Microservices architecture

• Strong knowledge on Change and Incident Management Process

• Certification in Kubernetes.