Branch Head

☞ DBS Bank

Ver: 108

Día de actualización: 01-06-2024

Ubicación: Shimoga Karnataka

Categoría: Finanzas / Banco / Acciones Ventas

Industria: Banking Financial Services Investment Banking

Posición: Not Applicable

Tipo de empleo: Full-time

Loading ...

Contenido de trabajo

Job Description

Job Purpose

The Position Ensures

  • Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch
  • Enhance existing relationships with customers and build new relationships to increase the customer base
  • Ensure compliance with all applicable external and internal regulations and guidelines

Key Accountabilities

  • Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head
  • Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets
  • Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets
  • Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

Job Duties & Responsibilities

  • Generate sales through assets, liability and other banking products as well as TPP
  • Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
  • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
  • Reduce customer dormancy and customer attrition
  • Ensure branch target achievement through effective upselling and cross selling
  • Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
  • Ensure effective execution of marketing campaigns and conversion of customer referrals
  • Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
  • Address customer queries and grievances escalated by the branch personnel in a timely manner
  • Ensure Lead sharing with respective Business like IBG for Assets etc
  • Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
  • Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
  • Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets
  • Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
  • Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Primary Location

India-Karnataka-Shimoga

Job

Relationship Management

Schedule

Regular

Job Type

Full-time

Job Posting

Feb 28, 2024, 4:30:41 PM
Loading ...
Loading ...

Plazo: 16-07-2024

Haga clic para postularse como candidato gratuito

Aplicar

Reporte trabajo
Loading ...
Loading ...

TRABAJOS SIMILARES

Loading ...
Loading ...