Customer Relation Manager

☞ EVM Volkswagen

Ver: 105

Día de actualización: 02-06-2024

Ubicación: Ernakulam / Kochi / Cochin Kerala

Categoría: Ventas

Industria: Motor Vehicle Manufacturing

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Contenido de trabajo

Job title Customer Relations Manager

Job objectives

To Achieve Customer Satisfaction and nil complaints in a professional way

Reporting to

Manager – Sales

Main tasks

i. Customer Relationship Management

Ø Ensuring Customer Satisfaction through adherence and improvement of customer processes in sales and service

Ø Driving Customer retention by planning CRM activities

Ø Resolve customer complaints expeditiously and in the lowest complaint resolution time.

Ø Identify weaknesses and make suggestions to improve customer satisfaction

Ø Ensures all the customer contact cards are entered daily in the DMS

Ø Post Sales & Service follow-up of all customers post-delivery and service repair

ii. After-Sales Support Services

Ø Coordinating with the customer for appointment and service requirements

Ø Ensuring delivery commitment and follow-up with stakeholders

Ø Update Customers for any delays and vehicle service needs

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Plazo: 17-07-2024

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