수평: Mid-Senior level
직업 종류: Full-time
작업 내용
Job title Customer Relations Manager
Job objectives
To Achieve Customer Satisfaction and nil complaints in a professional way
Reporting to
Manager – Sales
Main tasks
i. Customer Relationship Management
Ø Ensuring Customer Satisfaction through adherence and improvement of customer processes in sales and service
Ø Driving Customer retention by planning CRM activities
Ø Resolve customer complaints expeditiously and in the lowest complaint resolution time.
Ø Identify weaknesses and make suggestions to improve customer satisfaction
Ø Ensures all the customer contact cards are entered daily in the DMS
Ø Post Sales & Service follow-up of all customers post-delivery and service repair
ii. After-Sales Support Services
Ø Coordinating with the customer for appointment and service requirements
Ø Ensuring delivery commitment and follow-up with stakeholders
Ø Update Customers for any delays and vehicle service needs
마감 시간: 17-07-2024
무료 후보 신청 클릭
작업 보고
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