DotPe - Tech Support Engineer - Jira/MySQL

☞ DotPe

Ver: 106

Día de actualización: 06-05-2024

Ubicación: Gurgaon Haryana

Categoría: IT - Software

Industria: Information Technology Services Computer Software Internet

Posición: Entry level

Tipo de empleo: Full-time

Salario: View Detail

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Contenido de trabajo

Responsibilities

:- Providing 1st level support for existing products.- Handling technical queries from Operations, Sales and Retail teams and providing resolution accordingly.- To collect and classify data for the issues raised in production and raise them with appropriate team.Requirements :- Good analytical skills.- Working knowledge of MySQL (must have).- Understanding of monitoring tool preferably Cloudwatch and Kibana (must have).- Working Experience of JIRA and any other ticketing tool.- 3+ years of experience in working in tech support/production support/ application support.- Should be able to classify issue as technical bug, requirement gap or understanding/training issue.- Willingness to work on weekends and holidays. (ref:hirist.com)
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Plazo: 20-06-2024

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